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Customer satisfaction is our 1st priority so we always want you fully satisfied with your purchases on our online store.
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To support you better, we accepts return within 15 business days for unopened product for any reason from invoice date.
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Return product must be in original unopened good condition to be eligible for full refund. It is at NaturalEmart descretion to decide about refund once returned product will be received and inspected.
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It is important to send us an email as soon as possible on info@naturalemart.ca for return or cancellation of order along with order number, invoice number, product description, Photo of the product etc.
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Kinldy note that all products are not eligible for cancellation, return and refund policy. Kindly check the list of products not eligible for cancellation, return and refund policy.
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Any return over $180 will be charged 10% restocking fees.
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If you receive delivery of damaged product, it is bets to not accept the delivery of product or make a comment on delivery receipt or send email on same day of receipt of product with photo of damage.
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No order can be cancelled after it is already been shipped. Once shipping is booked for any product, shipping cost will be charged as processing fee in case of cancellation of order.
Products which are not eligible for order cancallation, return and refund policy.
Below products are not eligible for free shipping:
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Any product in liquid form with packing over 1 liter (Individual or combined)
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Any kind of Himalayan salt lamps
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Full case of any powder products which has over 6 Bottles or Jars
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Baby wipes, diapers, Baby foods
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Any product in the form of powder with packing 5Lbs or higher
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Any kind of Personal care and cosmetic products
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All food and snack
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All exercise equipments
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All kind of temparature control products
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Any clearance items
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Items which are tampered from its original version or condition.
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PPE Kits, face mask, gloves
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Any perishable products
